Frequently Asked Questions
Everything you need to know about Artizan Joyeria products and services.
What materials are used in Artizan Joyeria pieces?
Our jewelry is crafted using high-quality materials, primarily featuring 18k gold-plated brass, sterling silver, and premium stainless steel. Each piece is designed to be hypoallergenic and lead-free.
How should I care for my jewelry to ensure its longevity?
To maintain the shine of your pieces, avoid contact with water, perfumes, and lotions. Store your jewelry in a dry place, preferably in the Artizan pouch provided, and clean gently with a soft cloth.
What is your shipping policy and delivery timeline?
We offer worldwide shipping. Domestic orders typically process within 1-2 business days, with standard delivery taking 3-5 business days. International shipping times vary depending on the destination.
What is your return and exchange policy?
We want you to love your purchase. If you are not satisfied, we accept returns and exchanges on unworn items in their original packaging within 30 days of delivery.
Are your jewelry pieces adjustable?
Many of our necklaces and bracelets feature extender chains to ensure a perfect fit. Please check the 'Product Details' section on each item page for specific measurements and adjustment options.
Do you offer a warranty on your products?
Yes, Artizan Joyeria provides a 6-month warranty covering manufacturing defects. This does not cover normal wear and tear, accidental damage, or improper care.